Warranty Policy

All products purchased should be inspected right away for any defects.  Look for any inconsistencies such as delamination, misalignment, or anything of concern.  Any problems must be addressed right away.   If you have an issue with gear, you are protected against any manufacturers defects 30 days from date of purchase from www.hi5ber.com. E-mail warranty@hi5ber.com with details and pictures. Using public social websites to promote any warranty issues before contacting HI5ber will not help your warranty process. If you notice an issue on day one, and wait 31 days to contact Hi5ber, warranty will be void.  If it looks like a possible defect, you need to send it in with a copy of your receipt, warranty is void without one.  We do not cover any warranty purchased from a third party or un-authorized dealer, like Ebay, or some random dude.  Hi5ber's experienced, and knowledgeable staff will put it through a detailed inspection, and will confirm if it was a defect, normal wear and tear, or abnormal abuse. If the part is a manufacturer's defect, it will be replaced free of charge. No money refunds. All return shipping costs will be the responsibility of the buyer. Broken decks due to impact are not considered defective.  If you stomp a trick it's possible to snap a deck, any deck, and that is not covered under warranty. Chips, stress cracks, or separations (minor delams) due to impact on the nose, or tail at 2 MPH, or 40MPH are not considered defects.  Try to avoid leaving your deck exposed in direct sunlight or heat for extended period of times. Most epoxies have flex temperatures of 120 degrees F.  We suggest keeping bolts snug, and using washers on drop-through decks to help with stress around mounting holes.  Warranty is void if any modifactions are made to the board (chopping, redrilling, converting to electric via physical changes to the board). If the product was bought at an authorized Hi5ber dealer, follow the warranty return policy of that retailer. Please be aware that any shipping costs involved with returns will be the responsibility of the purchaser. Shipping costs involved in any returned orders, be it domestic, or international are the responsibility of the purchaser, and are non-refundable. Any returned goods, or refused delivery will be charged a 10% re-stocking fee, as well as any shipping charges involved in the return.  Discounted, customs, and sale items are sold as is, are non refundable, and are not covered under warranty. Components such as trucks and wheels come in a variety of colors and may differ from website. If you have specific requests, please notify prior to ordering. We do not accept returns after 15 days from delivery.  We do not accept returns on used boards. Must be in same condition it was when you opened the box.  We ship to the address provided, exactly as it was ordered, after that, the responsibility for the product lies in the hands of the carrier.  



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